Frequently Asked Questions
You've got questions, we've got answers. Read through our Frequently Asked Questions for wash and fold, dry cleaning, laundromat services, commercial laundry, and laundry pickup and delivery services.
Wash and Fold Questions
We use a highly effective yet gentle commercial grade detergent.
No, we do not. We keep all orders separate to ensure good hygiene.
You can enter in any notes in the special instructions field when checking out. We will do our best to honor what we reasonably can.
Pickup and Delivery Questions
We offer this on a daily basis. Just sign up and sign in to see the available driver pick-up and drop-off times and select times that fit your schedule.
Not much. See our pricing page to see the most current prices.
Yes. A modest $25.
When you place your order, we will ask for your credit card information. Your card will not be charged until your order is complete.
Your washed and folded clothes will be returned to you the day after we pick them up.
No, you do not. Just let us know in the special instructions field when placing your order online where our driver can find your laundry and where to leave it in as much detail as possible. Please make sure the spot is accessible to our driver.
No. You can use our services on an as needed basis or opt for regular recurring without any long-term commitments.
We recommend putting your laundry in a laundry bag or a trash bag that cinches closed.
You can suspend your account until you return from your vacation. Just log into your account and put your service on hold until you return.
Dry Cleaning Questions
Please see our pricing page for a complete list of dry clean items we take.
Please expect any order that includes dry cleaning to take 2 to 3 days to return.
Great question. Let us know in as many details as possible where the repair needs to be made. For a small fee, we can sew buttons and stitch most tears. If there is a repair we cannot make, we will notify you.
We do not do alterations through our pickup and delivery service. However, feel free to contact our partner laundromat Top Hat Cleaners. They are a true full-service provider that also offers alterations and leather cleaning.
